Returns of full-price merchandise must be made within 30 days of your order delivery date. Returned products must be new, unopened and in original condition. Any open items are not eligible for refund or exchange. Please email us at info@splendoracosmetics.com with your order number and the product(s) you’d like to return for shipping instructions. Items returned without a Return Authorization Number are not eligible for refund.

All Sale items, Special Discount Offers and purchases made during Special Sales Events (including free shipping, gift with purchase, pop-up, etc.) are final sale and are not eligible for return/refund. Please check the parameters of the promotion before purchasing.

Within 7 days of our receiving your return, your refund will be processed after an inspection and a credit will be automatically applied to the original method of payment. Your refund will include the cost of the item, plus any applicable sales tax. Depending on your credit card company, it may take an additional 3-7 business days for the refund credit to be posted to your account.

Please note return shipping fees are responsibility of the purchaser and the original shipping fees paid are non-refundable. Also, refused shipments will not be refunded.

If your order qualified for free shipping, and you are returning a product for a reason other than it being defective or different from what you actually ordered, you will be responsible for paying the return shipping costs as well as the original shipping costs that were waived by the free shipping policy.

In the case of items damaged during shipping, please SAVE THE PACKAGE, PACKING MATERIALS & THE DAMAGED ITEM(S) and email us immediately at info@splendoracosmetics.com.